frequently asked questions
Easily find the answers you're looking for, from some of our most commonly asked questions. If you can't find the answer you need, head over to the contact us page to reach out to us directly.
We deliver to the following 37 European countries:
UK, France, Belgium, Italy, Spain, Portugal, Netherlands, Norway, Denmark, Germany, Luxembourg, Austria, Ireland, Czechia, Estonia, Hungary, Latvia, Lithuania, Poland, Slovakia, Slovenia, Sweden, Switzerland, Bulgaria, Croatia, Cyprus, Finland, Gibraltar, Greece, Greenland, Iceland, Malta, Romania, Turkey, Faroe Islands, Liechtenstein.
All orders over £30 or €30 come with free standard delivery. Express (EU) or Next day delivery (UK) is an optional paid for extra on all orders. As a rough estimate standard shipping is around £3.99. To see postage charges for your country, please see checkout. All postage costs are shown before any payment details are requested.
We offer Next Day delivery on all orders as an optional extra at checkout. If you would like your order to arrive next day please place your order before 13:00 Monday to Friday. Please note that bank holidays and weekends are excluded. If you place a next day delivery order before 13:00 on a Friday, it will be with you on Monday. If you place your order after 13:00 on a Friday and before 13:00 on a Monday, it will arrive on a Tuesday.
All of our products are ambient temperature products. Meaning you can store them un-opened in a dry, cool and ideally dark location. Once opened t's advisable to consumer all products within a few days. For specific usage and storage instructions please see back of pack on your products.
We have a large and increasing range of vegan friendly products. All products are clearly marked on each product page for you to easily identify. We also have a dedicated vegan section within the menu to make it easier to find. For full details and exclusions please see individual product details.
A large variety of our products, throughout our range are gluten free. All products are clearly labelled so please refer to the specific product details page under the allergens and ingredients tabs for full details.
Yes, we’re proud to say that our aloe vera juice drink is sugar-free. Many other brands add sugar to their aloe vera drinks. We recommend avoiding this; it only adds extra calories and greater risk of tooth decay. And without the sugar, you can reap the potential health benefits.